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What is Fulfilling Orders using FBA from other selling venues ?

Amazon FBA can fulfill your orders from other selling venues such as EBay and Buy.COM using your inventory stored at an Amazon fulfillment center. This is well documented this Amazon Multi-Channel Fulfillment documentation. ChannelMAX utilizes this Amazon FBA feature using their FWS API to auto convert your EBay and/or Buy.COM orders to Amazon FBA order.

What is Multi-Channel Fulfillment?

Multi-Channel Fulfillment is Amazon's service to enable you to fulfill orders from sales channels other than using the inventory that you have stored in the Amazon fulfillment center.
With Multi-Channel Fulfillment, you can submit order fulfillment requests to Amazon using either a simple Web form or a flat file upload (for bulk requests).
When you submit fulfillment requests for Multi-Channel Fulfillment, you include the buyer's address, shipping instructions (including the method/ship speed for Amazon to use), and even a customized note to the buyer on the packing slip.
When using Multi-Channel Fulfillment, Amazon will charge you for the cost of shipping. Prices for Multi-Channel Fulfillment vary depending on the item and the ship method used for fulfillment. (FBA Manual 3.0 Fulfillment by Amazon Pricing)

What kind of permission needed for ChannelMAX to connect to Amazon ?

The first and foremost step is that you authenticate your Amazon selling venue in ChannelMAX
  1. Please see this Amazon Wiki Help link to authenticate Amazon US. This link explains step by step as how to authenticate. This step is needed so that ChannelMAX can connect to you Amazon FBA account, download your latest inventory status to ChannelMAX and also convert non-Amazon orders to Amazon FBA.
  2. Secondly, you need login to using the Seller Central main login email and password and obtain your AWS Access KeyID and AWS Secret Key and input into ChannelMAX using 'Settings--> Selling Venues'. Please see this Wiki help link

How to convert eBay orders to Amazon FBA

1) Firstly, you need make sure that eBay SKUs match back to your FBA SKUs.
2) As a next step, in unified --> Settings, please navigate to "Selling Venues" and authenticate eBay in ChannelMAX.
3) Next, under "Settings--> Selling Venues", you may enable Options#3a,3c,4a, 4e and 4f.
4) Also, option#6a and 6f may be be configured under 'Selling Venues' for ebay.
5) Along with EBay authentication, PayPal authentication is also required, This is how.
6) In ChannelMAX, you can choose orders for all SKUs to convert to Amazon Fulfillment or only for selected SKUs.
If you want to convert the orders for selected SKUs only and not all SKUs, you may refer the following steps.
Login to
Click on "Inventory" icon
1. Search the SKU that you want to select for auto conversion
2. Click on the [+] icon to expand it, it will show you the "Detail" tab.
3. Check the box "Auto FulFill Approved" under "Shipping Attributes"
4. Click on "Update".

File:Autofulfillment sku.jpg

Please note that when you select specific SKU for conversion, only the order associated with that SKU will be auto converted. If you do not choose any SKUs then ChannelMAX by default would select all eBay SKUs for auto conversion.

Authentication needed to converting EBay orders to Amazon FBA

  1. If its Buy.COM, you view this Wiki help link.

Choosing to convert all orders to Amazon FBA and/or only selected SKUs

In ChannelMAX, you can choose orders for all SKUs to convert to Amazon Fulfillment or only for selected SKUs. If you want to convert only for selected SKU, please do this
  1. login to xSell.ChannelMAX.Net
  2. click on "Inventory" icon, it will open a new window and display your inventory
  3. search the SKU that you want to select for auto conversion
  4. click on the [+] icon to expand it, it will show you the "Detail" tab.
  5. Check the box "Auto FulFill Approved" under "Shipping Attributes" and click on "Update", please see the screenshot below.
  6. Please note that when you select specific SKU for conversion, only the order associated with that SKU will be auto converted.



How ChannelMAX processes

FBA Conversion is the process of converting non-FBA order to an FBA order. Non-FBA orders are the orders that come from selling venues other than Amazon, like Ebay, etc. Let us take Ebay seller as an example here. Following steps will explain how FBA conversion works:

  1. When an order is placed by the customer on Ebay, ChannelMAX will download the order from Ebay.
  2. It is very important to mention here that only those orders from non-Amazon sites will be converted to FBA, for which SKU has a 100% match between FBA and non-FBA selling venue.
  3. ChannelMAX automatically converts the order into an FBA order.
  4. The new FBA order is logged into Amazon.
  5. Amazon dispatches this order to the customer and updates the tracking number.
  6. ChannelMAX grabs the tracking number from Amazon FBA and updates it back into ChannelMAX. Subsequently, tracking number is fed back to order originating selling venue which in our example is Ebay.
  7. ChannelMAX performs this process every hour.
Format of the order-id that shows up in Amazon
Selling Venue Name + "-" + SellingVenueOrderID + "-cMAX";
Example EBAY-1234568901234-cMax

Selling VenueName examples:

  1. EBAY
  2. AMZN
  3. YHOO
  4. HALF
  6. PGRB (PriceGrabber)
  7. OSCM (OS Commerce)
  8. VOLU (Volusion)
  9. MGNT (Magento)
  10. ASPD (ASP DotNet StoreFront)

Shipping Speed selected when orders are converted

There are three (3) shipping speed categories that are available while fulfilling an item using AFN (Amazon Fulfillment Network, FBA). You may view it in this in this Amazon WSDL and look for "ShippingSpeedCategory". These are the ones that are published by Amazon as on Jan-31-2012.

US domestic:

Standard = 3-5 business days
Expedited = 2 business days
Priority = 1 business day
However Shipping speeds may vary in order originating selling venues such as EBay or Buy.COM. So ChannelMAX deploys the following conversion mechanism. You may refer to this document to find what shipping speed will be selected for orders from other selling venues.
string strHowToShipDescr = get the column value "Cmax-ResourceName" this document.
string strHowToShip = "Standard";
if ((strHowToShipDescr.ToLower().IndexOf("express") > -1) ||
(strHowToShipDescr.ToLower().IndexOf("expedi") > -1))
strHowToShip = "Expedited";
if (strHowToShipDescr.ToLower().IndexOf("priorit") > -1)
strHowToShip = "Priority";

Misc questions


When an item is ordered on eBay and shown as “no inventory” on Amazon FBA, do I need to input the order manually when the inventory is available in FBA or will ChannelMAX convert the order to Amazon FBA automatically?

Ans: It will try to convert the eBay order to Amazon FBA (MCF) order for next 5 days. After 5th day, you will have to manually fulfill the order. Before you do it manually, please check the order status in ChannelMAX so that no duplicate fulfillment happens.    


Do ChannelMAX convert international orders from originating selling venue to FBA ?

Ans: Sorry .. currently no.


Can we convert the orders from non-Amazon locales to Amazon FBA when FBA quantity= 1?

Ans: Yes.. we can convert the orders as long as FBA inventory is >0.


What happens if an order is received from non-Amazon locales when there is no stock in FBA?

Ans: We would not convert the orders to FBA. Hence, you will have to manually fulfill such orders.

Converting eBay order to Amazon FBA manually ?


How do I manually convert from ChannelMax eBay to FBA? In other words let say an order has no inventory and in comes in 9 days later how do I convert from ChannelMax manually?


You may install ChannelMAX Client (shipping manager), download the orders, select the desired and click on 'Convert to FBA'

How to convert nonFBA SKUs orders from Ebay, Buy etc. to Amazon MCF

You may now be able to automatically convert your merchant fulfilled SKUs order from Ebay/ etc.. to Amazon Multi Channel Fulfillment as detailed below.
Open Google Chrome
Login to
Click on "Inventory"
1. Search the SKU (the nonFBA one)
2. Click on [+] sign to expand
3. In the Details tab, input the FBA SKU under "Fulfillment SKU" with "Auto Fullfill Approved" tick marked
4. Click on save.
Please refer the image attached.

File:Nonfba sku to MCFfba.jpg

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